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Shipping & Returns

 

Shipping Information

Science Supply Australia ships goods with multiple transport companies to handle our deliveries. Packaging, handling & delivery costs in Melbourne & Sydney metropolitan areas start from $20.00 + GST per order with deliveries to regional areas starting from $25.00 + GST per order. Bulky or large volume orders may incur additional costs. No extra delivery charges apply for backorders – SSA only charges for delivery once (but we do try to ship completed orders to reduce transport costs).

All shipments that contain Dangerous Goods attract surcharges that are passed on from the transport companies. As of January 1st, 2024, interstate shipments (outside of Victoria or Tasmania) attract a surcharge of $25.00 + GST per order. Shipments containing DGs within Victoria & Tasmania attract a $10.00 + GST DG surcharge courtesy of local transport companies. Wherever possible we minimise the number and size of cartons shipped for each order.

Regulations for the Transport of Dangerous Goods (DG) requires that certain DG classes MUST be packed separately and shipped on different trucks. As an example, an order that contains Classes 3,5 & 6 will require a minimum of 3 cartons and may be delivered at different times due to freight segregation.

 

International Orders

We only ship within Australia. 

 

Pick up

If you nominate to collect from our warehouse please indicate this when you place your order. Our warehouse is in Mitcham, Victoria and we are open from 9.30am-4:30pm for pick ups.  Retail / non-account customers are required to pay in advance for orders placed. Please check with us first if the items you require are in stock.

 

Delivery times

Delivery time generally ranges from 2-5 days for most orders. If you require your item sooner, please contact us with the details and we will endeavour to get it for you as soon as possible. If there are going to be significant delivery delays, we will provide details after the order is placed.


Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will issue a credit to your account or Credit Card in Australian dollars. For incorrectly ordered merchandise, the cost of return shipping to SSA shall be the responsibility of the customer. A Goods Return Number (GRN) must be otbained from Science Supply Australia prior to your return. Please note restocking fees may apply.


Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be a credit or replacement of goods at our or the manufacturers discretion.